Hotel Policies
CANCELLATION POLICIES
NOTE: Short notice cancellations, no-shows & early check-outs do not give us adequate time to re-book a room. This can have a major impact on a small hotel. Cancellations and any change requests must be given in writing, are subject to hotel approval, and are only valid if hotel confirms via email. A room is not considered booked until credit card information has been taken and email confirmation sent by the hotel. Cancellation fees will be automatically charged to credit card provided. The charge will appear on your statement as Boquete Garden Inn Panama.
REGULAR/GREEM SEASON: Cancellations made 1-14 days before check in: guests charged entire cost of stay (100%).
HOLIDAY SEASON: Cancellations made 1-21 days before check in: guests charged entire cost of stay (100%)
LONG STAYS/MULTI-ROOMS (reservations that total 6 days or more – single or multiple rooms). Cancellations made 1 – 21 days before check in: guests charged entire cost of stay (100%)
NOTE: No-shows, early check outs and reducing the length of stay in the 14 days before check in (regular season) or 21 days before check in (holidays, long/multi-room room stays), or while at the hotel, are considered to be cancellations.
These policies are final. The hotel does not offer refunds. We reserve the right to apply all conditions. Our Hotel Cancellation Policy applies to all reservations taken online, by phone, email, booking engine or in-person.
WHEN TRAVELING IN PANAMA, WE STRONGLY RECOMMEND PURCHASING TRAVEL INSURANCE. NO-SHOWS DUE TO TRAVEL DELAYS ARE CONSIDERED TO BE A CANCELLATION.
By booking with us, it is understood that you have accepted our terms and conditions. IT IS IMPORTANT TO REVIEW OUR COMPLETE hotel policies.
Check-in: 2:30 p.m.
Check-out: 11:00 a.m.
Breakfast: served on the office patio from 8:00 a.m. to 10:00 a.m.
Maximum occupancy per room: 2-4 persons, according to room design.
Room rates are based on up to two people. Extra guests $25 per person.
Internet rates and our walk-in rates differ from our standard rack rates and may not be combined with other promotional offers and discounts, including those established by law. All discounts are deducted from our standard rack rates.
Any booking change requests must be given in writing, are subject to hotel approval and are only valid if hotel confirms via email.
Extra beds are not available. When you arrive, if there are more guests in your party than what is stated in the confirmation, and that number exceeds the maximum occupancy of the room, we will not be able to accommodate your entire party unless there is another room available.
All rates are subject to 10% ATP Tax. All extra charges subject to a 7% goods & services tax.
Late arrivals: The office closes at 6:00 PM. If you have not arrived by that time, arrangements will be made to provide you with keys after hours.
Check-out before office opens: If you are leaving before our office opens (8:00 a.m.), the balance of your stay and any additional room charges will be charged to the credit card given for the deposit.
Late check-out fees:
Between 11:00 a.m.- 1:00 p.m. a $25.00 fee will apply.
After 1 PM: a one-night rate will apply (pending availability)
Smoking: BY LAW (Executive Decree number 1838 of December 5, 2014) ALL hotel property, indoor and outdoor, is non-smoking (including e-cigarettes). If a guest smokes in their room, a fine of $5,000 can potentially be levied by the Panamanian government and an automatic cleaning fee of $300 will be charged to the credit card used to book the stay.
Children: We are unable to accept children under the age of 4.
Pets: We are unable to accept pets.
Accidents/Missing Items: The hotel cannot be held responsible for accidents or lost or missing items.
Unacceptable Behaviour: Any unacceptable behaviour will result in immediate removal from premises (plus forfeiture of entire cost of reservation).
Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card.
COVID-19 health & safety protocols: The health, well-being and safety of our guests and team members is our top priority. We are committed to providing you with a safe and enjoyable experience. The new protocols affect some operations of our hotel. Please review our COVID-19 Health & Safety protocols.
Awards & Accolades
• Frommer’s calls Boquete Garden Inn one of ‘The Best Hotels / B&Bs’ in Panama
• Featured in the New York Times: “…Irresistible”
